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HOW TO MAKE A COMPLAINT
At SMSF Loans we aim to provide the very best service for our clients. However, in the unlikely event that you are unhappy regarding any part of our service, or the service of one of our Credit Representatives, we have an Internal Dispute Resolution process in place to assist in satisfying any complaint.
CONTACT POINTS FOR A COMPLAINT:
Complaints Contact Person:
Compliance Manager Tel: 1300 485 243
Deputy Complaints Contact Person:
Assistant Compliance Manager Tel: 1300 485 243
The Complaints Contacts are senior personnel in our organisation and have the necessary experience and authority to handle your complaint and make relevant decisions or recommendations on outcomes. Our aim is to resolve complaints within a two week time frame.
The complaint need not be in writing and may be presented to us by any reasonable means, for example letter, telephone, email or in person.
You can also contact us at:
In Person: Level 1, 37 – 43 Main Road, Boolaroo NSW 2284
Post: PO Box 109, Boolaroo NSW 2284
Phone: 1300 485 243
Fax: (02) 4958 2921
Should you not be satisfied with the outcome of the Internal Dispute Resolution process you also have the option of contacting the Credit Ombudsman Service on:
Freecall: 1800 138 422
Fax: 02 9267 3125
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1300 485 243
